1. 14-day satisfaction guarantee
Every product and service purchased from Senator Marketing — a marketing agency based in Texas, USA ("Senator," "we," "us") — is covered by a 14-day satisfaction guarantee. If you're not satisfied with your purchase for any reason, email us within 14 days of the purchase date and we will issue a full refund to the original payment method.
The 14-day window starts on the date your payment is received, not the date work begins or is delivered.
2. What's eligible
The guarantee applies to all standard purchases, including:
One-off products — Funnel Teardowns, Strategy Intensives, HighLevel CRM Builds, Custom Growth Playbooks, and any other fixed-price productized offering.
Monthly retainers — refundable in the first 14 days of the first billing period only. After day 14, see Section 5 below for retainer cancellation terms.
3. What's not eligible
To prevent abuse, the following are excluded from the 14-day guarantee:
Completed live sessions — Strategy Intensives or coaching calls that have already been delivered. If you cancel before the session is held, you're eligible for a full refund; once it's been held, the work has been performed.
Ad spend — Money spent on Meta, Google, TikTok, LinkedIn, or any other ad platform is paid directly to those platforms from your own accounts. We have no ability to refund ad spend; you'll need to address platform credits with the platform.
Third-party fees — Software subscriptions (HighLevel, Klaviyo, etc.) that we set up on your behalf are billed directly by the vendor. Cancel those with the vendor.
Custom-scoped engagements with a separately executed Statement of Work that contains its own refund or cancellation clause — those terms supersede this policy.
4. How to request a refund
Email hello@senatormarketing.com within 14 days of your purchase. Include:
(a) the email address used at checkout, (b) the order or transaction ID, and (c) a brief note on why you're requesting the refund (optional but appreciated — it helps us improve).
We'll acknowledge within one business day and process the refund within 5–10 business days of approval. Refunds go back to the original payment method. Bank or card processor timing may add an additional 3–7 days before the funds appear in your account.
5. Retainer cancellations
Monthly retainers (Launchpad, Growth, Operator) have a 90-day initial commitment so we have runway to compound results. After the first 90 days, retainers continue month-to-month and you can cancel any time with 30 days' written notice — we'll complete the final 30 days of work and stop billing thereafter.
The 14-day refund window applies only to the very first retainer payment. After day 14 of the first billing period, retainer fees for periods already invoiced are non-refundable, even within the 90-day commitment.
6. Chargebacks
If something's wrong, please email us first. We'd much rather resolve it directly than have you initiate a chargeback with your card issuer. We respond to refund requests fast and fairly. Unwarranted chargebacks (where a refund was available but not requested) may be disputed with documentation provided to the processor.
7. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Changes apply prospectively only — purchases made before a change are governed by the policy in effect at the time of purchase.
8. Contact
Refund questions, status checks, or anything else: email hello@senatormarketing.com. We aim to respond within one business day.