1. Overview

We are committed to providing high-quality services to our customers. However, if you are not entirely satisfied with your purchase of our services, we’re here to help. This refund policy outlines the conditions and procedures for refunds.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the purchase date.
• The service must not have been fully utilized or completed.
• Proof of purchase (receipt or order number) must be provided.
• The reason for the refund request must be valid and in accordance with our terms and conditions.

3. Non-Refundable Services

Certain services are non-refundable. These include:

• Services that have been fully delivered or completed.
• Customized or personalized services tailored specifically to the customer’s requirements.
• Services that have been utilized beyond a reasonable extent.

4. How to Request a Refund

To request a refund for our services, please follow these steps:

1. Contact our customer support team.
2. Provide your order number, the reason for the refund request, and any supporting documentation or evidence.
3. Our team will review your request and notify you of the approval or rejection within 7 business days.

5. Approved Refunds

If your refund request is approved, we will process it as follows:

• A credit will be applied to your original method of payment within 10-15 business days.
• You will receive an email notification confirming the refund and the amount credited.

6. Partial Refunds

In some cases, only partial refunds may be granted (if applicable). Situations that may qualify for a partial refund include:

• Services partially utilized or completed within the 30-day refund window.
• Additional costs incurred by the company in providing the services.

7. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company; it may take some time before your refund is officially posted.
3. If you have done all of this and still have not received your refund, please contact us at omer@senatormarketing.com .